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YOUR QUESTIONS ANSWERED...
Here you’ll find everything you need to know about payment, parking, physio Pilates and private Pilates in Toronto, as well as answers to questions about booking and insurance.
GENERAL FAQs
How can I pay?
You can pay in person at our payment terminal, or with cash. Also, if you have a card on file, we can run any service for you. With your permission, of course.
Where can I park?
There is free street parking on Logan south of Dundas Street and free parking on Paisley Street after 10:00 am for 1 hour. There is also lots of meter parking on Carlaw Avenue south of Dundas Street.
How do I access the studio by transit?
CoreWorks is an 8 minute walk from Broadview and Dundas, which is served by the 504 and 505 from Broadview Subway station, and the 505 from downtown. It’s a 5 minute walk from Queen Street East and Logan, served by the 501, 502 and 503 streetcars.
Is CoreWorks wheelchair accessible?
Our Physiotherapy studio is located on the ground floor but we do not have wheelchair access at this time. Please note that studio washrooms are located in the basement.
What is your cancellation policy?
24 hours.
We understand that life can happen and sometimes you may need to cancel your class. In an effort to pay our staff for their time and make sure that everyone has access to our classes, we charge the following for late cancellations:
For all of our Physio services (including Physio Pilates private AND group): If you cancel with less than 24 hours notice, there is a $50 late cancellation fee.
For regular Pilates sessions, you forfeit the class.
How can I pay?
You can pay in person at our payment terminal, or with cash. Also, if you have a card on file, we can run any service for you. With your permission, of course.
Where can I park?
There is free street parking on Logan south of Dundas Street and free parking on Paisley Street after 10:00 am for 1 hour. There is also lots of meter parking on Carlaw Avenue south of Dundas Street.
How do I access the studio by transit?
CoreWorks is an 8 minute walk from Broadview and Dundas, which is served by the 504 and 505 from Broadview Subway station, and the 505 from downtown.It’s a 5 minute walk from Queen Street East and Logan, served by the 501, 502 and 503 streetcars.
Is CoreWorks wheelchair accessible?
Our physiotherapy studio is located on the ground floor but we do not have wheelchair access at this time. Please note that studio washrooms are located in the basement.
What is your cancellation policy?
24 hours.
We understand that life can happen and sometimes you may need to cancel your class. In an effort to pay our staff for their time and make sure that everyone has access to our classes, we charge the following for late cancellations:
For all of our physio services (including Physio Pilates private AND group) If you cancel with less than 24 hours notice, there is a $50 late cancellation fee.
For regular Pilates sessions, you forfeit the class.
PILATES FAQs
How do I get started?
If you’re new to Pilates or just want to check out our studio, book yourself a free 30 minute consultation by clicking here.
If you want to get going with your Pilates program right away, please get in touch with us to arrange your first of up to three discounted private sessions.
Even if you have previous experience, we ask that you have at least one private class that will allow us to create a personal program that travels and develops with you, whether in private or group sessions
How do I know if Pilates is right for me?
You are welcome at any time to come and observe a class taking place or to have a look at the Studio. We’re also happy to answer your questions by phone or email.
What should I wear?
Please wear comfortable exercise clothes. Pilates is done in bare feet or socks, no shoes required.
How many times a week do I need to do Pilates to get results?
We recommend twice a week to get the best results. Once a week is not ineffective, but the progress will be slower.
I've done Pilates before, can I skip the three private classes?
With the exception of Mat classes, if you’ve done Pilates before we still require one private class. This gives us a chance to create a program specifically for your body before you join a semi-private class..
PHYSIOTHERAPY FAQs
Do I need Physio?
Common Scenarios
Recurring pain: That back pain that won’t stay away, the ache-y knee, or shoulder – or that old injury that flares up.
Recent injury or sudden need: Ow! Perhaps this injury will interfere with your work or your family responsibilities. Although Physiotherapists will never promise a quick fix, just knowing what’s wrong can or may minimize pain and speed healing.
Pre-hab or pre-surgery: Perhaps you have a hip, knee or shoulder surgery on the horizon? Ask a Physiotherapist if there is a good case for pre-surgery therapy. The Physiotherapist may ask to see relevant scans or test results, for which you will need to give explicit consent.
Post-surgery: Physiotherapy may be part of your post-surgery plan. Ongoing therapy may also be recommended, but be reassured that a registered Physiotherapist will never give you unnecessary treatment. The Physiotherapist may ask to see relevant scans or test results, for which you will need to give explicit consent.
I think I need a Physio. Should I see a doctor first?
Although you don’t have to get a doctor’s referral to see a Physiotherapist, it is important to consider if there is any chance that your problem might be part of a bigger issue or if you are hoping to claim Physiotherapy treatment costs against your Extended Healthcare Plan. It might be a requirement, so check their literature, or better, give them a call and ask:
-Do I need a Doctor’s referral to include with my claim?
-Are there any per-treatment limits, or yearly caps to be aware of?
-When you speak to your doctor’s clinic: Check if the doctor needs to see you in person, or if they can write a referral and leave it for you to pick up.
What can I expect when I see the Physiotherapist?
The Physiotherapist will do a thorough medical history, followed by a detailed examination appropriate to your issues. Following that, the Physiotherapist will discuss the findings with you, provide you with an analysis of your condition, and discuss common goals and objectives. Should you require physiotherapy treatment, some trial techniques may be initiated and will provide a basis for your ongoing treatment.
How many treatments will I need?
This will be based entirely on the findings in your initial assessment and the progress you make. It is different for everybody.
What is Physio Pilates?
Pilates Equipment can isolate muscles in a way that most exercises can not. Therefore, at CoreWorks, we believe that Pilates is the perfect complement to physiotherapy treatment. After your initial assessment and treatment, if appropriate, our Physiotherapist will incorporate Pilates exercises into the treatment by prescribing rehabilitative Pilates exercises that are then taught on the Pilates equipment.
In our Physio Pilates sessions, the Pilates instructor works under the direction of the Physiotherapist, performing specifically prescribed exercises with patients.
Are the Physiotherapy treatments covered by my insurance?
Physiotherapy is covered in whole or in part by most extended health care plans. The patient will pay privately at CoreWorks, and receive a receipt from the Registered Physiotherapist to either submit to their insurance carrier, or use as a medical invoice in his/her income tax return. Physiotherapy at CoreWorks is not covered by OHIP.
Physio Pilates is part of your Physiotherapy treatment and is therefore billed as Physiotherapy.
Do you double-book your patients?
CoreWorks never double-books patients.
Do I need a doctor's referral?
This is not the case for Physiotherapists; however, many insurance plans require a doctor’s referral for reimbursement purposes.
Do I need to bring anything?
It would be helpful to bring any reports from tests or procedures such as MRIs, X-Rays, surgical notes, etc.
GENERAL FAQs
How can I pay?
You can pay in person at our payment terminal, or with cash. Also, if you have a card on file, we can run any service for you. With your permission, of course.
Where can I park?
There is free street parking on Logan south of Dundas Street and free parking on Paisley Street after 10:00 am for 1 hour. There is also lots of meter parking on Carlaw Avenue south of Dundas Street.
How do I access the studio by transit?
CoreWorks is an 8 minute walk from Broadview and Dundas, which is served by the 504 and 505 from Broadview Subway station, and the 505 from downtown. It’s a 5 minute walk from Queen Street East and Logan, served by the 501, 502 and 503 streetcars.
Is CoreWorks wheelchair accessible?
Our Physiotherapy studio is located on the ground floor but we do not have wheelchair access at this time. Please note that studio washrooms are located in the basement.
What is your cancellation policy?
24 hours.
We understand that life can happen and sometimes you may need to cancel your class. In an effort to pay our staff for their time and make sure that everyone has access to our classes, we charge the following for late cancellations:
For all of our Physio services (including Physio Pilates private AND group): If you cancel with less than 24 hours notice, there is a $50 late cancellation fee.
For regular Pilates sessions, you forfeit the class.
PILATES FAQs
How do I get started?
If you’re new to Pilates or just want to check out our studio, book yourself a free 30 minute consultation by clicking here.
If you want to get going with your Pilates program right away, please get in touch with us to arrange your first of up to three discounted private sessions.
Even if you have previous experience, we ask that you have at least one private class that will allow us to create a personal program that travels and develops with you, whether in private or group sessions.
How do I know if pilates is right for me?
You are welcome at any time to come and observe a class taking place or to have a look at the Studio. We’re also happy to answer your questions by phone or email.
What should I wear?
Please wear comfortable exercise clothes. Pilates is done in bare feet or socks, no shoes required.
How many times a week do I need to do Pilates to get results?
We recommend twice a week to get the best results. Once a week is not ineffective, but the progress will be slower.
I've done Pilates before, can I skip the three private classes?
With the exception of Mat classes, if you’ve done Pilates before we still require one private class. This gives us a chance to create a program specifically for your body before you join a semi-private class.
PHYSIOTHERAPY FAQs
Do I need Physio?
It's recommended for these common scenarios
Recurring pain: That back pain that won’t stay away, the ache-y knee, or shoulder – or that old injury that flares up.
Recent injury or sudden need: Ow! Perhaps this injury will interfere with your work or your family responsibilities. Although Physiotherapists will never promise a quick fix, just knowing what’s wrong can or may minimize pain and speed healing.
Pre-hab or pre-surgery: Perhaps you have a hip, knee or shoulder surgery on the horizon? Ask a Physiotherapist if there is a good case for pre-surgery therapy. The Physiotherapist may ask to see relevant scans or test results, for which you will need to give explicit consent.
Post-surgery: Physiotherapy may be part of your post-surgery plan. Ongoing therapy may also be recommended, but be reassured that a registered Physiotherapist will never give you unnecessary treatment. The Physiotherapist may ask to see relevant scans or test results, for which you will need to give explicit consent.
I think I need a Physio. Should I see a doctor first?
Although you don’t have to get a doctor’s referral to see a Physiotherapist, it is important to consider if there is any chance that your problem might be part of a bigger issue or if you are hoping to claim Physiotherapy treatment costs against your Extended Healthcare Plan.
It might be a requirement, so check their literature, or better, give them a call and ask:
-Do I need a Doctor’s referral to include with my claim?
-Are there any per-treatment limits, or yearly caps to be aware of?
-When you speak to your doctor’s clinic, check if the doctor needs to see you in person, or if they can write a referral and leave it for you to pick up.
What can I expect when I see the Physiotherapist?
The Physiotherapist will do a thorough medical history, followed by a detailed examination appropriate to your issues. Following that, the Physiotherapist will discuss the findings with you, provide you with an analysis of your condition, and discuss common goals and objectives. Should you require Physiotherapy treatment, some trial techniques may be initiated and will provide a basis for your ongoing treatment.
How many treatments will I need?
This will be based entirely on the findings in your initial assessment and the progress you make. It is different for everybody.
What is Physio Pilates?
Pilates Equipment can isolate muscles in a way that most exercises can not. Therefore, at CoreWorks, we believe that Pilates is the perfect complement to Physiotherapy treatment. After your initial assessment and treatment, if appropriate, our Physiotherapist will incorporate Pilates exercises into the treatment by prescribing rehabilitative Pilates exercises that are then taught on the Pilates equipment.
In our Physio Pilates sessions, the Pilates instructor works under the direction of the Physiotherapist, performing specifically prescribed exercises with patients.
Are the physiotherapy treatments covered by my insurance?
Physiotherapy is covered in whole or in part by most extended health care plans. The patient will pay privately at CoreWorks, and receive a receipt from the Registered Physiotherapist to either submit to their insurance carrier, or use as a medical invoice in his/her income tax return. Physiotherapy at CoreWorks is not covered by OHIP.
Physio Pilates is part of your Physiotherapy treatment and is therefore billed as Physiotherapy.
Do you double-book your patients?
CoreWorks never double-books patients.
Do I need a doctor's referral?
This is not the case for Physiotherapists; however, many insurance plans require a doctor’s referral for reimbursement purposes.
Do I need to bring anything?
It would be helpful to bring any reports from tests or procedures such as MRIs, X-Rays, surgical notes, etc.
PHYSIO PILATES FAQs
What is Physio Pilates?
Pilates Equipment can isolate muscles in a way that most exercises can not. Therefore, at CoreWorks, we believe that Pilates is the perfect complement to Physiotherapy treatment. After your initial assessment and treatment, if appropriate, our Physiotherapist will incorporate Pilates exercises into the treatment by prescribing rehabilitative Pilates exercises that are then taught on the Pilates equipment.
In our Physio Pilates sessions, the Pilates instructor is working under the direction of the Physiotherapist, performing specifically prescribed exercises with patients.
Can I claim Physio Pilates on Insurance?
Physiotherapy is covered in whole or in part by most extended health care plans. The patient will pay privately at CoreWorks, and receive a receipt from the Registered Physiotherapist to either submit to their insurance carrier, or use as a medical invoice in his/her income tax return. Physiotherapy at CoreWorks is not covered by OHIP.
Physio Pilates is part of your Physiotherapy treatment, and is therefore billed as Physiotherapy and claimable on extended health plans that cover Physiotherapy.
How do I get started with Physio Pilates?
The first step to getting started with Physio Pilates is to book an initial Physiotherapy assessment with one of our physios to determine a treatment plan. After this assessment, the Physio will determine the best course of action for you based on their findings. This may be to continue with physio treatments or to go straight into active Physio Pilates sessions based on an exercise plan prescribed by the Physiotherapist.
At this time, Physio Pilates is not bookable through our online booking system, so the only way to book a session is directly through your practitioner or by emailing us at [email protected].
PHYSIO PILATES FAQs
What is Physio Pilates?
Pilates Equipment can isolate muscles in a way that most exercises can not. Therefore, at CoreWorks, we believe that Pilates is the perfect complement to Physiotherapy treatment. After your initial assessment and treatment, if appropriate, our Physiotherapist will incorporate Pilates exercises into the treatment by prescribing rehabilitative pilates exercises that are then taught on the Pilates equipment.
In our Physio Pilates sessions, the Pilates instructor is working under the direction of the Physiotherapist, performing specifically prescribed exercises with patients.
Can I claim Physio Pilates on Insurance?
Physiotherapy is covered in whole or in part by most extended health care plans. The patient will pay privately at CoreWorks, and receive a receipt from the Registered Physiotherapist to either submit to their insurance carrier, or use as a medical invoice in his/her income tax return. Physiotherapy at CoreWorks is not covered by OHIP.
Physio Pilates is part of your Physiotherapy treatment, and is therefore billed as Physiotherapy and claimable on extended health plans that cover Physiotherapy.
How do I get started with Physio Pilates?
The first step to getting started with physio Pilates is to book an initial Physiotherapy assessment with one of our Physios to determine a treatment plan. After this assessment, the Physio will determine the best course of action for you based on their findings. This may be to continue with physio treatments or to go straight into active Physio Pilates sessions based on an exercise plan prescribed by the Physiotherapist.
At this time, Physio Pilates is not bookable through our online booking system, so the only way to book a session is directly through your practitioner or by emailing us at [email protected].